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Bluemercury

Help & FAQ

How can I contact a Beauty Expert or Customer Service?

How can I check my order status?

I have a product or vendor submission.

I have a press inquiry.

How can I contact my local store?

What is the Bluemercury corporate address?

Contact Us

What are your holiday shipping cut off dates?

When will my order ship?

How much does shipping cost?

Do you have any shipping restrictions?

Do you ship to Hawaii or Alaska?

What happens if my order is lost or stuck in transit?

Shipping

What are your Return and Exchange Policies?

How can I return an online purchase?

How can I return an in-store purchase?

How do I return a Bluemercury Inside Macy's purchase?

What is the process for a return by mail?

What should I do if the product I received is damaged or broken?

Can I return a product that was gifted to me?

How do I cancel my return request?

Returns & Exchanges

Shipping, Returns, & Exchanges

Can I cancel my order?

How do I track my order?

Do you have Shop Now, Pay Later?

What happens if an item I ordered is out of stock?

What should I do if my order is canceled as fraudulent?

Can I add or remove items from my order?

Can I receive samples in my order?

How do I contact customer service?

Does Bluemercury offer curbside pickup?

Orders

How does the BlueBonus Promotion work?

Why isn't my Promo Code working?

Does Bluemercury offer an affiliate program?

BlueRewards: 2x Rewards on Skincare

Spa Local Offer

Local Welcome Offer (In-Stores Only)

Excluded Brands & Products

Complimentary Signature Facial

All Offers

Offers & Promotions

Do you offer Gift Cards?

How do I check my Gift Card balance?

What should I do if my Gift Card balance is incorrect?

What should I do if my Gift Card is lost or stolen?

How are refunds processed to Gift Cards?

Can I receive a resend of a digital item not delivered to the intended recipient?

Can I return a purchase made with a Gift Card? Can I return a Gift Card?

Is a Promotional Card the same as a Gift Card?

E-Gift Card Terms and Conditions

Gift Card Minimum Balance - Cash Back

Gift Cards

Bluemercury BlueRewards Program Terms & Conditions

BlueRewards Refer-a-Friend Program Terms and Conditions

What is the Bluemercury BlueRewards Program?

What are the benefits of the BlueRewards loyalty program?

What is the Privacy Policy?

What are the Bluemercury BlueRewards Terms and Conditions?

Who can join? What are the eligibility requirements?

Can employees participate?

I am already a customer of Bluemercury. Do I need to take any action to join the Bluemercury BlueRewards Program?

How do I join?

What information do I need to provide to join?

Do I get a Bluemercury BlueRewards card for joining?

Program Information

Is my personal information secure? Will my information be shared with others?

What if I can’t remember my log-in information?

How do I change my password?

How do I change my personal information?

What do I do if I forget to tell the Beauty Expert I'm a Bluemercury BlueRewards Program member at the time of my purchase?

What do I do if I forget to sign into my Bluemercury BlueRewards Program account online when I made an order?

Do I have to subscribe to Bluemercury.com emails if I join Bluemercury BlueRewards?

Do I have to create an online account if I joined the Bluemercury BlueRewards Program in a Bluemercury store?

How do I cancel my membership?

Are my in-store and online accounts linked?

My Account

How many levels are in the Program?

How do I achieve each level of the Bluemercury BlueRewards Program?

What is qualifying spend?

Will purchasing gift cards/e-gift cards count towards my Program Level?

What benefits exist at each Program Level?

Does my Program Level expire?

I’ve made a purchase before joining, will this count towards my Reward Level status?

What happens if my purchase is returned or cancelled?

How do I check my status?

What do I do if I think there’s an error in my status?

Program Level

How will I receive my rewards or view Program Level status?

When are the Beauty Cards issued?

How long is the redemption period?

How do I redeem my rewards?

How many rewards can I redeem at once?

How can I return or exchange a reward?

Do rewards expire?

Are there any exclusions to using my reward?

Do I need to use my reward in one transaction?

How do I know the shipping status of my reward redeemed online?

Why can’t I redeem a reward?

I did not receive an email with my birthday reward.

Rewards

BlueRewards

Do you accept cash in stores?

How can I receive a copy of my receipt if I didn't get an email?

How do I report a problem with a purchase made at a Bluemercury store?

Do you have Spas?

Do you offer Curbside Pickup?

Stores & Spas

How do I cancel my Bluemercury account membership?

How do I report a potential fraud or unauthorized use of my information on Bluemercury?

How do I sign up for text messages?

What should I do if I have issues or questions relating to my Macy's credit card or Macy's account?

Privacy & Security

Product Recalls

Will my order arrive by December 24?

The following products were sold at Bluemercury.com and were recently recalled by U.S. regulatory agencies.  The information is based on press releases issued by the manufacturer, regulatory agency, or both. Laundress New York*. *The above is a safet

<p>The following products were sold at Bluemercury.com and were recently recalled by U.S. regulatory agencies. &#xA0;The information is based on press releases issued by the manufacturer, regulatory agency, or both.</p><p data-block-key="g673s" id="isPasted"><a href="http://www.thelaundress.com/pages/safety-notice" style=" text-decoration: underline;" target="_blank">Laundress New York*</a></p><p data-block-key="7hios">*The above is a&#xA0;<strong>safety notice</strong>, not a product recall. Please click on the link for above for more detailed information.</p>

Please see the below chart for information on shipping and delivery for the holidays.

<p>Please see the below chart for information on shipping and delivery for the holidays.&#xA0;</p><table style="width: 100%;"><tbody><tr><td style="width: 22.6511%;"><br></td><td style="width: 27.2056%; background-color: rgb(239, 239, 239); vertical-align: middle;"><div style="text-align: center;">ORDER DEADLINE</div></td><td style="width: 25%; background-color: rgb(239, 239, 239); vertical-align: middle;"><div style="text-align: center;">SHIPPING COST: BLUEREWARDS MEMBERS</div></td><td style="width: 25%; background-color: rgb(239, 239, 239);"><div style="text-align: center;">SHIPPING COST: NON-MEMBERS</div></td></tr><tr><td style="width: 22.6511%; background-color: rgb(239, 239, 239);">STANDARD SHIPPING</td><td style="width: 27.2056%;"><div style="text-align: center;">12 p.m. EST, December 17</div></td><td style="width: 25.0000%;"><div style="text-align: center;">Free for all BlueRewards Members</div></td><td style="width: 25.0000%;"><div style="text-align: center;">Free over $100 spend, $9.95 for orders less than $100</div></td></tr><tr><td style="width: 22.6511%; background-color: rgb(239, 239, 239);">PREMIUM SHIPPING</td><td style="width: 27.2056%;"><div style="text-align: center;">12 p.m. EST, December 19</div></td><td style="width: 25.0000%;"><div style="text-align: center;">Free over $200 spend, $14.95 for orders less than $150</div></td><td style="width: 25.0000%;"><div style="text-align: center;">$14.95</div></td></tr><tr><td style="width: 22.6511%; background-color: rgb(239, 239, 239);">EXPRESS SHIPPING</td><td style="width: 27.2056%;"><div style="text-align: center;">12 p.m. EST, December 22</div></td><td style="width: 25.0000%;"><div style="text-align: center;">$20</div></td><td style="width: 25.0000%;"><div style="text-align: center;">$20</div></td></tr></tbody></table><p><br></p>

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