Orders
Where is my order?
Visit bluemercury.com/pages/track-your-order or sign into your account and click "My Purchases".
How do I track my order?
Once an order ships, you will receive an email notification with tracking details. We will also email you as the order is out for delivery and arrives. To check the status directly, you can also sign into your account, view your order history, and cl
Can I cancel my order?
Orders that are already being prepared for shipment or are on their way cannot be canceled or modified. This includes address modifications or product changes. When you receive the package, you can initiate a free return and receive a prepaid shippin
Can I add or remove items from my order?
Once an order has been placed, we are unable to make any changes, as our system begins processing immediately after purchase. If an item was purchased by mistake, you can initiate a free return and receive a prepaid shipping label to send any item ba
How do I contact customer service about my order?
Our team is available 7 days a week, Mon-Fri 9am-8pm EST and Sat-Sun 10am-7pm EST. You can reach us at [email protected], call 1-800-355-6000, text 332-262-6944, or chat with us online.
What happens if an item I ordered is out of stock?
On occasion, an item may sell out before we are able to fulfill your order. If this happens, we will notify you about the unavailable item and a refund will be issued for that specific item. Please note that we only charge for products that have been
What should I do if my order is canceled as fraudulent?
Our system occasionally flags orders to protect our customers due to various reasons, but after a quick review, your account may be authorized to make purchases. If your order was canceled and flagged as fraudulent and you wish you replace your order
Do you have Shop Now, Pay Later?
Yes! You can split your purchase into four interest-free payments with Klarna. See how it works below. Split your purchase into four equal payments. Just enter the credit or debit card details of your choice and make automatic payments every two week
Can I receive samples in my order?
Yes, we do our best to provide a variety of samples based on availability throughout the year.
Does Bluemercury offer curbside pickup?
Curbside pickup varies by location. Please check our store locator to find and contact your local store.