Bluemercury logo
Bluemercury logo

All articles

Orders

Can I cancel my order?

Orders that are already being prepared for shipment or are on their way cannot be canceled or modified. If you wish to cancel such an order, you will need to wait until you receive the package and then you may request a prepaid return label at no cos

How do I track my order?

Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status.

Do you have Shop Now, Pay Later?

Yes, you can split your purchase into four interest-free payments with Klarna. See how it works below. Split your purchase into four equal payments. Just enter the credit or debit card details of your choice and make automatic payments every two week

What happens if an item I ordered is out of stock?

On occasion, an item may sell out before we are able to fulfill your order. If this happens, we will notify you about the unavailable item and a refund will be issued for that specific item. Please note that we only charge for products that have been

What should I do if my order is canceled as fraudulent?

If your order was canceled and flagged as fraudulent, don't worry! Our system occasionally flags orders to protect our customers, but after a quick review, your account will be authorized to make purchases. You simply need to repurchase the item usin

Can I add or remove items from my order?

We're sorry to say that once an order has been purchased and confirmed, we are unable to make any changes to it, as our system begins processing immediately after purchase. If an item was purchased by mistake, we encourage you to return the received

Can I receive samples in my order?

Yes you will be able to enjoy free samples with every purchase.

How do I contact customer service?

For assistance, you can contact our customer service team through multiple channels:. Email: Send your inquiry to [email protected] and our team will respond promptly. Phone: You can reach us at 1-800-355-6000 during our business hours Weekdays 9