You can reach us at team@bluemercury.com, 1-800-355-6000, or chat with us online. Our team is available 7 days a week, Mon-Fri 9am-8pm EST and Sat-Sun 10am-7pm EST.

We have Beauty Experts ready to help with advice about skincare, makeup and treatments. All of them are &#x201C;Beauty Junkies&#x201D; and love talking (and using!) the products we carry. They can also help if you have an question about an order, return or want to talk about an experience inside the store.You can contact our team via <a href="https://bluemercury.com/pages/contact-us">this form</a>, or reach out directly by one of the methods below.&#xA0;Our team is based in the U.S. and available 7 days a week.Hours:&#xA0;<ul><li style="font-size: 16px;">Monday through Friday: 9 a.m. - 8 p.m. EST</li><li style="font-size: 16px;">Saturday and Sunday: 10 a.m. - 7 p.m. EST</li></ul>Email: <a href="mailto:team@bluemercury.com" style=" text-decoration: underline;">team@bluemercury.com</a>Phone: 1-800-355-6000Chat:&#xA0;<a href="//Bluemercury.com">Bluemercury.com</a> &#xA0; Please note, the office will be closed on the following holidays:<ul><li style="font-size: 16px;">Memorial Day</li><li style="font-size: 16px;">July 4th (Independence Day)&#xA0;</li><li style="font-size: 16px;">Labor Day</li><li style="font-size: 16px;">Thanksgiving Day</li><li style="font-size: 16px;">Christmas Eve</li><li style="font-size: 16px;">Christmas Day</li><li style="font-size: 16px;">New Year&apos;s Eve</li><li style="font-size: 16px;">New Year&apos;s Day</li></ul>

How do I contact Customer Service?

Visit bluemercury.com/pages/track-your-order (you'll need your email and order number) or sign into your account and click "My Purchases". If you still have questions, please reach out to our customer service team.

There are several ways to quickly check your order status:<ul><li style="font-size: 16px;">Order Tracking Page:&#xA0;Visit <a data-fr-linked="true" href="//bluemercury.com/pages/track-your-order">bluemercury.com/pages/track-your-order</a>. You&apos;ll need your email and order number (7-digits, usually starts with 4, ex: #4xxxxxx)</li><li style="font-size: 16px;">Check &quot;My Account&quot;: Sign into your account <a data-fr-linked="true" href="https://bluemercury.com/account/login" id="isPasted">bluemercury.com/account/login</a> and click &quot;My Purchases&quot;</li></ul>If you still have questions, please call <a href="tel:18003556000" style=" text-decoration: underline;">1-800-355-6000</a>, email <a data-mce-fragment="1" data-mce-href="mailto:team@bluemercury.com" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="mailto:team@bluemercury.com" href="mailto:team@bluemercury.com" style=" text-decoration: underline;">team@bluemercury.com</a>, or chat with us online. Please have your email and order number available.&#xA0;

What is my order status?

Thank you for your interest in joining the Bluemercury vendor family! We have a new submission process!. Thanks again, and we look forward to hearing from you and experiencing your brand!

Thank you for your interest in joining the Bluemercury vendor family! We have a new submission process!<ol><li style="font-size: 16px;">To be considered for distribution, please <a href="https://www.rangeme.com/bluemercury">create a profile on RangeMe.</a><a href="https://www.rangeme.com/bluemercury" style=" text-decoration: none;"></a></li><li style="font-size: 16px;">From there you&apos;ll be asked to fill out your brand information and provide all of the details we need to review.</li><li style="font-size: 16px;">If we feel a partnership would be a good fit, we&apos;ll be in touch!</li></ol>Thanks again, and we look forward to hearing from you and experiencing your brand!

I have a product or vendor submission.

For all press inquiries, please email our Public Relations team at press@bluemercury.com

For all press inquiries, please email our Public Relations team at <a href="mailto:press@bluemercury.com" id="isPasted" style=" text-decoration: underline;">press@bluemercury.com</a>&#xA0;

I have a press inquiry.

See our Store Locator for hours, locations and the local phone number.

See our&#xA0;<a href="https://bluemercury.com/apps/store-locator" id="isPasted" style=" text-decoration: none;" title="Store Locator">Store Locator</a> for hours, locations and the local phone number.&#xA0;

How can I contact my local store?

Our corporate address is:. 28-07 Jackson AvenueLong Island City, NY, 11101

Our corporate address is:28-07 Jackson Avenue Long Island City, NY, 11101&#xA0;

What is the Bluemercury corporate address?

Chat with a beauty expert for all your questions!

Fill out this form to contact our team or reach us at team@bluemercury.com

Weekdays 9:00 AM - 8:00 PM EDT 
Weekends 10:00 AM - 7:00 PM EDT

Bluemercury

You can reach us via email at team@bluemercury.com, give us a call 1-800-355-6000, or chat with us online.

Contact Us

Help & FAQ

How much does shipping cost?

Where is my order?

When will my order ship?

Do you have any shipping restrictions?

Do you ship to Hawaii or Alaska?

What happens if my order is lost or stuck in transit?

Shipping

What is your Return and Exchange Policy?

How do I return or exchange an online purchase?

How do I return or exchange a store purchase?

How do I return a Bluemercury Inside Macy's purchase?

What is the process for a return by mail?

What should I do if the product I received is damaged or broken?

Can I return a product that was gifted to me?

How do I cancel my return request?

Returns & Exchanges

Shipping, Returns, & Exchanges

Can I cancel my order?

How do I track my order?

Do you have Shop Now, Pay Later?

What happens if an item I ordered is out of stock?

What should I do if my order is canceled as fraudulent?

Can I add or remove items from my order?

Can I receive samples in my order?

How do I contact customer service?

Does Bluemercury offer curbside pickup?

Orders

How does the BlueBonus Promotion work?

Why isn't my Promo Code working?

Does Bluemercury offer an affiliate program?

BlueRewards: 2x Rewards on Skincare

Spa Local Offer

Local Welcome Offer (In-Stores Only)

Excluded Brands & Products

BlueRewards BlueBonus

Spring Beauty Event

All Offers

Offers & Promotions

Do you offer Gift Cards?

How do I check my Gift Card balance?

What should I do if my Gift Card balance is incorrect?

What should I do if my Gift Card is lost or stolen?

How are refunds processed to Gift Cards?

Can I receive a resend of a digital item not delivered to the intended recipient?

Can I return a purchase made with a Gift Card? Can I return a Gift Card?

Is a Promotional Card the same as a Gift Card?

E-Gift Card Terms and Conditions

Gift Card Minimum Balance - Cash Back

Gift Cards

Bluemercury BlueRewards Program Terms & Conditions

BlueRewards Refer-a-Friend Program Terms and Conditions

What is the Bluemercury BlueRewards Program?

What are the benefits of the BlueRewards loyalty program?

What is the Privacy Policy?

What are the Bluemercury BlueRewards Terms and Conditions?

Who can join? What are the eligibility requirements?

Can employees participate?

I am already a customer of Bluemercury. Do I need to take any action to join the Bluemercury BlueRewards Program?

How do I join?

What information do I need to provide to join?

Do I get a Bluemercury BlueRewards card for joining?

Program Information

Is my personal information secure? Will my information be shared with others?

What if I can’t remember my log-in information?

How do I change my password?

How do I change my personal information?

What do I do if I forget to tell the Beauty Expert I'm a Bluemercury BlueRewards Program member at the time of my purchase?

What do I do if I forget to sign into my Bluemercury BlueRewards Program account online when I made an order?

Do I have to subscribe to Bluemercury.com emails if I join Bluemercury BlueRewards?

Do I have to create an online account if I joined the Bluemercury BlueRewards Program in a Bluemercury store?

How do I cancel my membership?

Are my in-store and online accounts linked?

My Account

How many levels are in the Program?

How do I achieve each level of the Bluemercury BlueRewards Program?

What is qualifying spend?

Will purchasing gift cards/e-gift cards count towards my Program Level?

What benefits exist at each Program Level?

Does my Program Level expire?

I’ve made a purchase before joining, will this count towards my Reward Level status?

What happens if my purchase is returned or cancelled?

How do I check my status?

What do I do if I think there’s an error in my status?

Program Level

How will I receive my rewards or view Program Level status?

When are the Beauty Cards issued?

How long is the redemption period?

How do I redeem my rewards?

How many rewards can I redeem at once?

How can I return or exchange a reward?

Do rewards expire?

Are there any exclusions to using my reward?

Do I need to use my reward in one transaction?

How do I know the shipping status of my reward redeemed online?

Why can’t I redeem a reward?

I did not receive an email with my birthday reward.

Rewards

BlueRewards

Do you accept cash in stores?

How can I receive a copy of my receipt if I didn't get an email?

How do I report a problem with a purchase made at a Bluemercury store?

Do you have Spas?

Do you offer Curbside Pickup?

Stores & Spas

How do I cancel my Bluemercury account membership?

How do I report a potential fraud or unauthorized use of my information on Bluemercury?

How do I sign up for text messages?

What should I do if I have issues or questions relating to my Macy's credit card or Macy's account?

Privacy & Security

Product Recalls