Returns & Exchanges
We accept returns and exchanges within 90 days of purchase.
What is your Return and Exchange Policy?
We accept returns and exchanges within 90 days of purchase.
How do I return or exchange an online order?
Online orders may be returned to store or sent back with a free return shipping label. Exchanges are only made in store.
How do I return or exchange a store purchase?
Store purchases must be returned or exchanged at a Bluemercury store with a valid receipt.
What is the process for a return by mail?
To return an online order, initiate a return request. We will send a prepaid UPS Return Label to your email.
What should I do if the product I received is damaged or broken?
We’re sorry to hear that your product arrived damaged or broken. At Bluemercury, your satisfaction is our top priority, and we’re here to help! Please report the issue under your order pages on our website here Report Issue . This will notify our wa
Can I return a product that was gifted to me?
We can refund gift orders as a Gift Card that can be used in stores and online at Bluemercury.com. If you are returning a gift, via mail, please email our customer service at [email protected] or call 1-800-355-6000 to arrange. Exchanges may only
How do I cancel my return request?
To cancel your return request, simply reply to our customer service email indicating that you wish to retain your items and no longer want to proceed with the return. Provide your order number for swift processing. Our team will cancel the return and
How do I return a Bluemercury Inside Macy's purchase?
Macy’s will accept for return or exchange Bluemercury purchases with proof of purchase within 180 days of purchase.