How can I return an online purchase?Updated 22 days ago

Bluemercury.com purchases can be returned FREE of charge to your local store or by mail. Exchanges may only be conducted in-store and cannot be performed by mail.

To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Bluemercury store location with a valid receipt. Your receipt was emailed to you at the time of your purchase.

By mail: Complete the return request form to receive a return label. You may also reach out to Customer Service to receive a return label for your order. Contact us by live chat, phone or email to receive a free shipping label.

Phone: 1-800-355-6000

Email: [email protected]

All returns should be sent to Bluemercury by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refunds: As soon as package arrives, please allow three to five business days to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.