What is the process for a return by mail?Updated 19 days ago

We understand that sometimes you may need to return a product due to various reasons such as it's no longer needed or it arrived too late. At Bluemercury, we’ve made the return process simple and at no cost to you. Here's what you need to do:

1. First, submit a return request. We will send a new prepaid UPS Return Label to your email. 
2. Ensure that you only include products from the same order in your return package. Please do not combine products from multiple orders. If you have multiple items to return from different orders, use separate boxes and respective return labels for each.
3. After securing the prepaid return label onto the outside of the box, drop your package at a UPS store or a UPS drop-off location.

Bluemercury is not liable for any returns made outside of our return portal.

Please allow up to seven business days for our warehouse to receive and process your return. Once the refund is issued, you will receive an email notification.

The refund should be credited back to your account within seven days. The exact timing can vary depending on your bank and payment method. For specific queries about the refund process, kindly reach out to your bank for assistance.

If you encounter any issues or have additional questions, our customer service team is here to help. You can reply directly to this email or give us a call at the phone number provided.