Can I cancel my order?Updated a year ago

Orders that are already being prepared for shipment or are on their way cannot be canceled or modified. If you wish to cancel such an order, you will need to wait until you receive the package and then you may request a prepaid return label at no cost to you at https://bluemercury.com/pages/returns , or take it to a Bluemercury store. Once the system processes your return, we will issue a refund, and you will receive an email notification. The refund will typically be processed within seven business days, depending on your bank and payment method. For more specific information on the refund process, please contact your bank.