What should I do if I have issues or questions relating to my Macy's credit card or Macy's account?Updated a year ago

If you experience any issues or have questions regarding your Macy's credit card or Macy's account, you should reach out to Macy's customer service team directly for assistance. Bluemercury does not have access to Macy's systems or the ability to handle inquiries related to Macy's services, as Bluemercury is a separate entity. In case of billing concerns, such as needing the payoff amount for a Macy's credit card, miscommunication about card services at a Macy's store, or dissatisfaction with Macy's customer service, the best course of action is to contact Macy's customer service department. They have the necessary tools and access to provide the support and information you require. We apologize for any inconvenience caused, but we are committed to ensuring you get the help you need from the appropriate source.