How do I return or exchange an online purchase?Updated 20 days ago

Bluemercury.com purchases can be returned FREE of charge to your local store or by mail. 

Exchanges may only be conducted in-store and cannot be performed by mail.

To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Bluemercury store location with a valid receipt. Your receipt was emailed to you at the time of your purchase. Please note, returns made in-store must be made between 9AM - 7PM EST. 

By mail: Complete the return request form to receive a return label. Bluemercury is not liable for any returns made outside of our return portal. Any return to the warehouse must use the label provided by Bluemercury. You may also reach out to Customer Service to receive a return label for your order. Contact us by live chat, phone or email to receive a free shipping label.

• Phone: 1-800-355-6000
• Email: [email protected]
• Chat: bluemercury.com

All returns should be sent to Bluemercury by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refunds: Please allow 3-5 business days to process the refund after it is received by our team. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.