How do I return or exchange a store purchase?Updated 18 days ago

In-store purchases must be returned or exchanged at any Bluemercury store locations with a valid receipt. Visit our Store Locator to find a store near you.

Online orders placed by a Beauty Expert in store may be returned or exchanged at any Bluemercury store location with a valid receipt or returned by mail. Please note, exchanges may only be conducted in-store and cannot be completed by mail.