My Account

Is my personal information secure? Will my information be shared with others?

Yes, your information is secure! You can view our Privacy Policy.

What if I can’t remember my log-in information?

You can reset your password online by clicking the “Forgot Password” link under My Account and enter the email that you used to join Bluemercury BlueRewards. For further assistance, please call Member Care at 1-800-355-6000 or write to us at team@blu

How do I change my password?

Passwords can be updated by clicking the “Forgot Password” link on the My Account page. To start, click here.

How do I change my personal information?

Personal Information can be updated on the My Account page online once logged in.

What do I do if I forget to tell the Beauty Expert I'm a Bluemercury BlueRewards Program member at the time of my purchase?

Please retain your store receipt and call Member Care at 1-800-355-6000 or write to us at [email protected].

What do I do if I forget to sign into my Bluemercury BlueRewards Program account online when I made an order?

Please call Member Care at 1-800-355-6000 or write to us at [email protected].

Do I have to subscribe to Bluemercury.com emails if I join Bluemercury BlueRewards?

You can opt out of email promotional messages anytime. However, please note that all member benefits and offers will be communicated by email. Subscribing to Bluemercury.com promotional messages will keep you in the know for any new reward opportunit

Do I have to create an online account if I joined the Bluemercury BlueRewards Program in a Bluemercury store?

Enrolling as a member in store results in the creation of a Bluemercury.com account, but if you only shop in store, you do not need to access your online account. Your Bluemercury.com account will be created automatically between 24 – 48 hours after

How do I cancel my membership?

We are sorry to see you miss out on earning Bluemercury BlueRewards Program benefits. But if you must, please call Member Care at 1-800-355-6000 or write to us at [email protected].

Are my in-store and online accounts linked?

When you set up a Loyalty account in one of our stores, be sure to use the same email address when creating your online rewards account. This will automatically link your in-store and online loyalty points to a single primary account. While your acco