FSA/HSA Reimbursement Questions
My HSA/FSA claim was denied. What should I do?
Please forward any denial details or response from your HSA/FSA provider to [email protected]. The Flex team will review and advise on next steps. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s g
I submitted my itemized receipt for reimbursement and my FSA requires more information.
Please forward the details of your FSA provider’s request to [email protected] and the Flex team will help with your request.
My purchase receipt from Bluemercury has a different amount than what my FSA was charged. How can we resolve it?
We apologize for the discrepancy. Please email [email protected] with details and they will review the charges and work to resolve any discrepancies.
Is sales tax covered by HSA/FSA funds?
Yes. Sales tax for eligible items is also covered by HSA/FSA funds. For split carts with both eligible and non-eligible items, the tax is divided proportionally among payment methods.
Can I get reimbursed for an older order that wasn’t placed through Flex?
Unfortunately, for purchases made without using Flex at checkout, it may be difficult to apply for reimbursement without the proper documentation. For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement at any time
Can I purchase a product now and apply for FSA reimbursement in the next calendar year?
This depends on your specific FSA provider’s policy. Most FSA administrators require that the purchase be made during the coverage period. However, some may have more flexible rules. We recommend reviewing your plan policy to confirm. Note: HSAs are