FSA/HSA Payment Questions
What is Flex and what is their relationship with Bluemercury?
Bluemercury has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy Bluemercury products with pre-tax dollars, resulting in net sav
What is an HSA/FSA Account?
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-advantaged savings accounts that help you pay for qualified healthcare expenses. HSAs are paired with high-deductible health plans and roll over year to year, while FSAs are e
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual on bluemercury.com. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout. If you don’t see “Flex | Pay
What if I don’t have my HSA/FSA card available?
If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information instead. Flex will make your itemized receipt available on the consumer portal at app.withflex.com, which
Why can’t I see Flex as a payment method?
Make sure you’re logged out of ShopPay — the easiest way is to check out in an incognito window. If you’re logged into ShopPay, look for the “Continue as guest” button at the bottom of the checkout page. Some merchants use a 3-page checkout flow. If
Why is my HSA/FSA card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?
No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical
If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?
Yes. If your HSA/FSA card doesn’t have enough to cover the full amount, you can select Flex at checkout and use a regular credit or debit card instead. Flex will make your itemized receipt and, if applicable, a Letter of Medical Necessity available o
Is sales tax covered by HSA/FSA funds, or is it treated separately?
Sales tax for eligible items is also covered by HSA/FSA funds. If you have a split cart with both eligible and non-eligible items, the tax will be divided among the cards based on the items.
Do I need a prescription to purchase products with HSA/FSA dollars?
No prescription is needed. For products that require documentation, Flex facilitates a brief, chat-based telehealth consultation as part of the checkout process to generate the necessary Letter of Medical Necessity. No separate prescription or doctor
Can I use a gift card with my FSA/HSA purchase?
Unfortunately we are not currently able to support gift card redemption in the same purchase as an FSA/HSA payment method. To purchase non-eligible products with a gift card, a separate order must be placed. If you need additional support, please con
Can I use my FSA/HSA card in store?
Currently, we only have the ability to offer the FSA/HSA payment method for purchases made online.