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<p>Some products are pre-approved for HSA/FSA and don&#x2019;t require a traditional LOMN. If your FSA is denying a claim for an auto-substantiated product, please email support@withflex.com. Flex can provide an auto-substantiation letterhead document that explains why the product qualifies for HSA/FSA without a LOMN, which you can submit to your FSA provider.</p>

Some products are pre-approved for HSA/FSA and don’t require a traditional LOMN. If your FSA is denying a claim for an auto-substantiated product, please email support@withflex.com. Flex can provide an auto-substantiation letterhead document that exp

My product is auto-substantiated but my FSA is still denying my claim. What can I do?

FSA/HSA & Flex Payments

Letter of Medical Necessity Questions

Help & FAQ

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I have a product or vendor submission.

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Contact Us

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Shipping

What is your Return and Exchange Policy?

How do I return or exchange an online purchase?

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How do I return a Bluemercury Inside Macy's purchase?

What is the process for a return by mail?

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Can I return a product that was gifted to me?

How do I cancel my return request?

Returns & Exchanges

Shipping, Returns, & Exchanges

Can I cancel my order?

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Orders

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Why isn't my Promo Code working?

Does Bluemercury offer an affiliate program?

BlueRewards: 2x Rewards on Skincare

Spa Local Offer

Local Welcome Offer (In-Stores Only)

Excluded Brands & Products

25% Off M-61 & Lune+Aster

All Offers

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Can I return a purchase made with a Gift Card? Can I return a Gift Card?

Is a Promotional Card the same as a Gift Card?

E-Gift Card Terms and Conditions

Gift Card Minimum Balance - Cash Back

Gift Cards

Bluemercury BlueRewards Program Terms & Conditions

BlueRewards Refer-a-Friend Program Terms and Conditions

What is the Bluemercury BlueRewards Program?

What are the benefits of the BlueRewards loyalty program?

What is the Privacy Policy?

What are the Bluemercury BlueRewards Terms and Conditions?

Who can join? What are the eligibility requirements?

Can employees participate?

I am already a customer of Bluemercury. Do I need to take any action to join the Bluemercury BlueRewards Program?

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Do I get a Bluemercury BlueRewards card for joining?

Program Information

Is my personal information secure? Will my information be shared with others?

What if I can’t remember my log-in information?

How do I change my password?

How do I change my personal information?

What do I do if I forget to tell the Beauty Expert I'm a Bluemercury BlueRewards Program member at the time of my purchase?

What do I do if I forget to sign into my Bluemercury BlueRewards Program account online when I made an order?

Do I have to subscribe to Bluemercury.com emails if I join Bluemercury BlueRewards?

Do I have to create an online account if I joined the Bluemercury BlueRewards Program in a Bluemercury store?

How do I cancel my membership?

Are my in-store and online accounts linked?

My Account

How many levels are in the Program?

How do I achieve each level of the Bluemercury BlueRewards Program?

What is qualifying spend?

Will purchasing gift cards/e-gift cards count towards my Program Level?

What benefits exist at each Program Level?

Does my Program Level expire?

I’ve made a purchase before joining, will this count towards my Reward Level status?

What happens if my purchase is returned or cancelled?

How do I check my status?

What do I do if I think there’s an error in my status?

Program Level

How will I receive my rewards or view Program Level status?

When are the Beauty Cards issued?

How long is the redemption period?

How do I redeem my rewards?

How many rewards can I redeem at once?

How can I return or exchange a reward?

Do rewards expire?

Are there any exclusions to using my reward?

Do I need to use my reward in one transaction?

How do I know the shipping status of my reward redeemed online?

Why can’t I redeem a reward?

I did not receive an email with my birthday reward.

Rewards

BlueRewards

Do you accept cash in stores?

How can I receive a copy of my receipt if I didn't get an email?

How do I report a problem with a purchase made at a Bluemercury store?

Do you have Spas?

Do you offer Curbside Pickup?

Stores & Spas

How do I cancel my Bluemercury account membership?

How do I report a potential fraud or unauthorized use of my information on Bluemercury?

How do I sign up for text messages?

What should I do if I have issues or questions relating to my Macy's credit card or Macy's account?

Privacy & Security

What is Flex and what is their relationship with Bluemercury?

What is an HSA/FSA Account?

How do I pay with my HSA or FSA card?

What if I don’t have my HSA/FSA card available?

Why can’t I see Flex as a payment method?

Why is my HSA/FSA card being declined?

I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Do I need a prescription to purchase products with HSA/FSA dollars?

Can I use a gift card with my FSA/HSA purchase?

Can I use my FSA/HSA card in store?

FSA/HSA Payment Questions

Where can I find my itemized receipt and Letter of Medical Necessity?

I logged into the consumer portal but it’s blank — I don’t see any documents.

When will my documents be available on the portal?

Flex Consumer Portal

What is a Letter of Medical Necessity?

Why do I need to provide health information at checkout?

Do all products require a Letter of Medical Necessity?

Do I need to do anything with my Letter of Medical Necessity?

Can I use a Letter of Medical Necessity from my own doctor?

I mistakenly entered my name and/or date of birth incorrectly. How do I get a corrected letter?

The date on my Letter of Medical Necessity is one day different from my receipt.

My FSA says I need additional information (product name, NPI number, etc.) added to my letter.

My HSA/FSA claim was denied. What should I do?

I submitted my itemized receipt for reimbursement and my FSA requires more information.

My purchase receipt from Bluemercury has a different amount than what my FSA was charged. How can we resolve it?

Is sales tax covered by HSA/FSA funds?

Can I get reimbursed for an older order that wasn’t placed through Flex?

Can I purchase a product now and apply for FSA reimbursement in the next calendar year?

FSA/HSA Reimbursement Questions

What happens if I need to return an HSA/FSA eligible item?

Returns

Product Recalls

My product is auto-substantiated but my FSA is still denying my claim. What can I do?Updated 9 days ago