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<p>Flex&#x2019;s built-in telehealth consultation is the fastest way to get your LOMN, but if you already have a letter from your own doctor that covers the product you&#x2019;re purchasing, you may be able to submit it to your HSA/FSA provider. Contact your HSA/FSA administrator to confirm what documentation they accept.</p>

Flex’s built-in telehealth consultation is the fastest way to get your LOMN, but if you already have a letter from your own doctor that covers the product you’re purchasing, you may be able to submit it to your HSA/FSA provider. Contact your HSA/FSA

Can I use a Letter of Medical Necessity from my own doctor?

FSA/HSA & Flex Payments

Letter of Medical Necessity Questions

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My Account

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Program Level

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I did not receive an email with my birthday reward.

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Privacy & Security

What is Flex and what is their relationship with Bluemercury?

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I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Do I need a prescription to purchase products with HSA/FSA dollars?

Can I use a gift card with my FSA/HSA purchase?

Can I use my FSA/HSA card in store?

FSA/HSA Payment Questions

Where can I find my itemized receipt and Letter of Medical Necessity?

I logged into the consumer portal but it’s blank — I don’t see any documents.

When will my documents be available on the portal?

Flex Consumer Portal

What is a Letter of Medical Necessity?

Why do I need to provide health information at checkout?

Do all products require a Letter of Medical Necessity?

Do I need to do anything with my Letter of Medical Necessity?

I mistakenly entered my name and/or date of birth incorrectly. How do I get a corrected letter?

The date on my Letter of Medical Necessity is one day different from my receipt.

My FSA says I need additional information (product name, NPI number, etc.) added to my letter.

My product is auto-substantiated but my FSA is still denying my claim. What can I do?

My HSA/FSA claim was denied. What should I do?

I submitted my itemized receipt for reimbursement and my FSA requires more information.

My purchase receipt from Bluemercury has a different amount than what my FSA was charged. How can we resolve it?

Is sales tax covered by HSA/FSA funds?

Can I get reimbursed for an older order that wasn’t placed through Flex?

Can I purchase a product now and apply for FSA reimbursement in the next calendar year?

FSA/HSA Reimbursement Questions

What happens if I need to return an HSA/FSA eligible item?

Returns

Product Recalls

Can I use a Letter of Medical Necessity from my own doctor?Updated 9 days ago