What is the process for a return by mail?Updated 11 days ago

We understand that sometimes you may need to return a product due to various reasons such as it's no longer needed or it arrived too late. At Bluemercury, we’ve made the return process simple and at no cost to you. Here's what you need to do:

1. First, submit a return request. We will send a new prepaid UPS Return Label to your email. 
2. Ensure that you only include products from the same order in your return package. Please do not combine products from multiple orders. If you have multiple items to return from different orders, use separate boxes and respective return labels for each.
3. After securing the prepaid return label onto the outside of the box, drop your package at a UPS store or a UPS drop-off location.

Bluemercury is not liable for any returns made outside of our return portal.

After your return is received by our team, please allow 3–5 business days for us to process your refund. We will email you when the refund is issued.

If your refund is going back to a bank card or credit card, expect the credit to appear within 7–10 days after you receive the notification email. The timing can vary by bank and payment method, and your financial institution may take longer to reflect the transaction.

If you encounter any issues or have additional questions, our customer service team is here to help. You can reply directly to this email or give us a call at the phone number provided.